Services
Media & Workplace
With over 30 years of experience in the media industry, we bring a depth of knowledge and a nuanced understanding to resolving media disputes. Our services are designed to address and resolve conflicts that arise in this dynamic and often high-stakes environment, including issues related to copyright, intellectual property, contractual disagreements, and public relations challenges. We work closely with all parties involved to ensure that the resolution is not only fair but also protects the reputation and interests of those we serve. By combining our extensive media background with a strategic mediation approach, we facilitate solutions that uphold the principles of fairness, confidentiality, and respect, ensuring that all voices are heard and considered in the pursuit of a harmonious outcome.
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In addition to our specialisation in media disputes, we are also highly experienced in addressing a variety of workplace issues. Our approach to workplace mediation involves understanding the unique dynamics and challenges of the professional environment, from interpersonal conflicts and communication breakdowns to organisational changes and disputes over roles and responsibilities. We strive to create a constructive dialogue where all employees feel valued and understood, helping to restore a positive work atmosphere and enhance overall productivity. Our extensive experience enables us to effectively navigate the complexities of workplace mediation, ensuring that solutions are practical, sustainable, and tailored to meet the specific needs of each organization we work with.
Neighbour Disputes
With extensive experience in resolving neighbour disputes, we provide expert services to mediate and address conflicts that arise between individuals or within communities. These disputes often involve sensitive issues where effective communication and a balanced understanding of differing perspectives are essential.
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Our approach centers on fostering open dialogue, encouraging all parties to explore the root causes of the disagreement and collaboratively work toward a mutually acceptable resolution. By combining empathy with strategic negotiation, we aim to transform challenging situations into opportunities for understanding and cooperation, ensuring that all parties feel heard, respected, and satisfied with the outcome.
Family
Our expertise in family mediation extends beyond separation, divorce, and custody issues to encompass the full spectrum of family-related disputes. Having personally navigated a range of family conflicts, we bring both professional knowledge and a deep sense of empathy to each case. We understand the emotional weight and complexity these situations carry and are committed to creating a supportive and respectful environment where all family members can openly express their feelings and concerns. By integrating our personal experiences with our professional expertise, we facilitate meaningful conversations aimed at resolving conflicts in a way that respects the needs and well-being of each individual involved. Our goal is to guide families toward resolutions that promote healing and preserve strong, respectful relationships across all family matters.
Our Approach
Our approach to mediation is centered on understanding, empathy, and practical resolution. We believe in the power of active listening and clear communication to uncover the underlying issues that fuel disputes. By creating a respectful and confidential environment, we encourage all parties to express their perspectives and needs openly. This foundation allows us to guide participants toward mutual understanding and collaborative solutions. We blend proven mediation techniques with a personalised touch, adapting our strategy to the unique dynamics of each situation, whether it involves boundary disputes, workplace challenges, media issues, or family conflicts. Our ultimate aim is to facilitate a path to agreement that respects everyone's interests and fosters long-term harmony.
Complaints
Any complaints should first be discussed with Emma, to see if the complaint is maybe due to a misunderstanding, or a minor matter than can be easily resolved. If this initial discussion does not resolve matters to your satisfaction, the complaint procedures is;
All complaints will be acknowledged in writing within five working days of receipt.
All complaints will be investigated and responded to within twenty one working days of receipt.
If the response is not acceptable, the complainant can appeal to the Civil Mediation Council (CMC) on certain grounds. Details of the CMC appeal process can be found at https://civilmediation.org/for-the-public/complaints